All Systems Operational
Asia Pacific (AP) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service ? Operational
SE Platform Operational
Data Analytics Platform Operational
Canada (CA) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service ? Operational
SE Platform Operational
Data Analytics Platform Operational
Europe (EU) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service ? Operational
SE Platform Operational
Data Analytics Platform Operational
United Kingdom (UK) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service ? Operational
SE Platform Operational
Data Analytics Platform Operational
United States (US) Operational
Caseware Cloud Service Operational
SmartSync Cloud Service ? Operational
SE Platform Operational
Data Analytics Platform Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Apr 20, 2024

No incidents reported today.

Apr 19, 2024
CaseWare Cloud Service Maintenance Notification Europe
Completed - The scheduled maintenance has been completed.
Apr 19, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 20:00 UTC
Scheduled - Please note that we will be performing scheduled maintenance to the CaseWare SmartSync Cloud Service in the Europe region, Production Environment.

Expected Impact: All Production SmartSync Cloud services will be intermittently unavailable during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Apr 17, 19:29 UTC
Apr 18, 2024
Apr 17, 2024

No incidents reported.

Apr 16, 2024

No incidents reported.

Apr 15, 2024

No incidents reported.

Apr 14, 2024

No incidents reported.

Apr 13, 2024

No incidents reported.

Apr 12, 2024

No incidents reported.

Apr 11, 2024
SE Platform Major Outage for Users in AP
Resolved - The AP SE Platform has been restored to normal operation.
We thank you for your patience and understanding during the service disruption.
Apr 11, 01:07 UTC
Monitoring - SE Platform has resumed normal activity in the AP region.
We are actively monitoring our systems to ensure that there are no residual issues. We will continue to provide updates as necessary.
Apr 11, 00:56 UTC
Investigating - We are currently experiencing a major outage of our SE Platform in the AP region. We are working to identify the root cause and determine the necessary corrective actions.
An update will be provided within the hour.
Apr 11, 00:13 UTC
Apr 10, 2024
Caseware Cloud Service Maintenance Notification Canada and United States
Completed - The scheduled maintenance has been completed.
Apr 10, 03:30 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 01:00 UTC
Scheduled - Please note that we will be performing scheduled maintenance to the CaseWare Data Analytics Platform in the Canada and United States regions, Production Environment.

Expected Impact: All Production Data Analytics Platform services will be intermittently unavailable during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Apr 5, 19:59 UTC
CaseWare Cloud Service Maintenance Notification Europe
Completed - The scheduled maintenance has been completed.
Apr 10, 01:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 21:00 UTC
Scheduled - Please note that we will be performing scheduled maintenance to the CaseWare Data Analytics Platform in the Europe region, Production Environment.

Expected Impact: All Production Data Analytics Platform services will be intermittently unavailable during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Apr 5, 19:55 UTC
Apr 9, 2024
Caseware Cloud Service Maintenance Notification Asia Pacific
Completed - The scheduled maintenance has been completed.
Apr 9, 17:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 14:00 UTC
Scheduled - Please note that we will be performing scheduled maintenance to the CaseWare Data Analytics Platform in the Asia Pacific region, Production Environment.

Expected Impact: All Production Data Analytics Platform services will be intermittently unavailable during the maintenance window.

Action Required: We recommend that you save your work prior to the start of the maintenance period.
Apr 5, 19:51 UTC
Apr 8, 2024

No incidents reported.

Apr 7, 2024

No incidents reported.

Apr 6, 2024

No incidents reported.

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